We have never charged for support. If you are having problems getting your program running, contact us directly. It is our first priority to get you up and running with your new program.
Support is available online to registered users of Cradoc fotoSoftware products. We are a very small company, and the only way we can continue to provide you with free support is if you do your share of the work first. FotoBiz, fotoQuote and the fotoKeyword Harvester are very user-friendly programs.
For fotoBiz, there is a Quickstart Guide, an in depth Reference Manual, a Tutorial, and on screen Help. FotoQuote has a User's Guide and Coach sections built into the program that give you an extensive amount of pricing and negotiating information. The fotoKeyword Harvester also has a Quick Start guide as well as a movie and audio overview. Please take the time to learn the software before contacting us with questions that may already be answered in these teaching tools.
We ask that all support questions for our programs be submitted to us via our Support Form. This is the quickest way for you to get an answer to your question. It also allows us to think about your problem so that we are able to provide you with the most relevant solution.
We are not able to provide support to customers who have a computer crash and do not have a current back-up of their program.
We offer free support, but looking up lost registration codes was becoming a real problem. There is now a $10.00 charge for replacing lost registration codes. There is also a $10.00 service fee to send you a download link if you lose your program and have not backed it up. If you prefer that a CD be sent to you, the charge is $19.99 which includes shipping and handling.
If you need to have your registration code and/or program replaced, please submit your request through our Support Form.
To prevent this charge, be sure and write your registration code on your CD or backup, or print out your order email and file it in a safe place for future reference. Also be sure to regularly backup your software.